What to do if your rental posting fails

When posting rentals from Viberent to your accounting system you may receive the error message “Posting failed”. Depending on the accounting system you are using (Xero, MYOB or QBO) the posting error message will vary. There are 3 main reasons rental posting can fail;

Reason 1 – Connection from Viberent to Accounting system broken

Due to recent introduction of 2 Factor Authentication by major accounting systems, users have to regularly authorise and establish connections to accounting systems. You may have already experienced these with your accounting system requiring you to confirm a 6 or 8 digit authentication code. To re-establish connection;

Go to Configuration – Load Data
Click Connect to <accounting system> (eg Xero, MYOB, QBO)
Follow the instructions to connect

Once re-connection is established, try the posting function again. If you still experience issues, try the below.

Reason 2 – Check Customer is posted to accounting system

If you have create a rental with a new customer from the Customer Details screen, make sure you have posted the customer details to your accounting system. If the customer is not posted, then the posting to your accounting system will fail. To check the customer has been posted go to the Contacts > Customer screen, search for your customer and post to your accounting system;

Post the customer details again and try posting the transaction. If you the rental posting fails again, try below.

Reason 3 – Income Accounts are Incorrect

When posting rentals in Viberent, all data must be coded to income accounts only. If any items, custom charges or WCA included in the rental has been allocated to a non-income account, posting will fail.

Custom Charges

Check the Income Account classification in Configuration > Item Management > Custom Charges screen.

Make sure each entry is coded to an Income Account rather than Cost of Sales, Expense or Asset/Liability accounts.

Inventory Items

Check each of the line items in Item Details and see if any have been incorrectly coded to a non-income account. If so, edit the line and click the GL account drop-down to select the income account. Check all other lines are correct, save the transaction and try posting again.

If you have found that one of your inventory items is incorrectly coded - make sure you update the income account against the item in your Inventory Management screen.